FAQ
1. HOW CAN I CONTACT NAILVUE ?
You can email us at Support@nailvue.com where our customer service team will be happy to help you with whatever you need! You can also contact us through contact form in Contact Us page.
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards (VISA, Mastercard, Discover, AMEX) Amazon and PayPal payments.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. WHEN WILL MY ORDER PROCESSED ?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based in English, all the information that you enter, is required to be in English.
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has been shipped. Kindly update your shipping address to your residential address or to preferred destination for ordered product. As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. If you want to change the address, please contact support@nailvue.com.
7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the order has been shipped, we will email your tracking number and you can track your order.